Here are some technical tips to help you do virtual school at the FSI!

1. How to access email:
   • From any web browser, check your school email or pull up and work on files on Google Drive, by navigating to either mail.google.com or drive.google.com, respectively… and then using your school Google address. Don’t forget the format we use for students:            firstnamelastname@thefsi.us

2.  If you forget your password for their school Google account, please submit a help ticket. 

3. How to access Canvas:
   • You can get into Canvas by either using: my.ncedcloud.org and using your user ID number and password — then, once logged in, click on the red Canvas icon. (This way also gets you to PowerSchool.) You can also navigate directly to Canvas by visiting fsi.instructure.com, and putting in your user ID and password.
   • Forgot your Canvas password?
     • First try the ‘Need Help?’ –> Forgot Username / Forgot Password links, that are part of the RapidIdentity sign-on process.
     • If that fails, ask a teacher for assistance (as all teachers can look up user IDs, as well as reset passwords). FINALLY, if the teacher is unable to assist in a timely fashion, submit a help ticket.
       
4. Sharing devices with others?
   • Remember to LOG OUT of your school Google as well as NCedcloud accounts, when you finish using a device. Another good practice is to clear cookies in the browser (usually found under ‘Settings’ and then ‘Privacy/Storage’ or ‘Reset Data’). MISMATCHED COOKIES are the #1 reason people think their NCedcloud access is somehow broken.

5. If you’re planning to join a Google Meet or Zoom room organized by your teacher, make sure you sign out of ALL other Google accounts while on the device. For school-issued Chromebooks this is easy, as they will only log in the right way. Once you are sure you are only logged into your FSI Google account, make sure you’ve closed other browsers, programs and tabs (except for the ones you need for school work) — as the video streams in both Google Meets and Zoom can cause your stream to break up or freeze. Our computers can only take so much!
6. If you find a trick or workaround to a problem that you think might be useful to other students (or even your teachers), you can also share it by submitting a Help Ticket (below)
7.  FOR ALL OTHER TECHNICAL SUPPORT QUESTIONS please submit an FSI Parent/Student Help Ticket (see giant blue text below) and our technology director Mr. Mikulski will follow up. Mr. Mikulski is only able to solve school issued Chromebook issues and issues related to Franklin accounts.

Click Here to submit a Parent/Student Technical Support Help Ticket